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Previously the only supported devices that used the Office Communicator Phone Edition client were the Microsoft reference-design “Tanjay” family of devices: the Polycom CX700 and LG-Nortel IP8540.Both phones were identical and used the exact same software so a single installation package was distributed and updated on a regular basis.

These packages unfortunately are all identically named as so be careful when downloading more than one at a time.

By default an installation of Lync Server does not contain any pre-installed or pre-approved updates, this must be performed manually by an administrator.

This is basically the same process as was used in Office Communications Server except that now there are multiple update packages, which on the surface appear to be identical.

So will start be listing common problems that I faced in my day – to – day work Before going any deeper in what is causing the problem, make sure that Lync – outlook is integrated before wasting any time trying to locate the problem while it might be that Lync add-in not installed correctly.

Lync client depend on the Exchange web services for the integration with Outlook and it will use the user’s SMTP domain to search for the DNS records for the Autodiscover and web services, so it will look for: https:///autodiscover/As well as your autodiscover SRV record (_autodiscover._tcp.smtpdomain) It is often that Lync client configuration status don’t shows the internal and external URL of the EWS and the EWS information shows “EWS Not Deployed”, and this causes some integration problems between Lync and Outlook like prompting for username and password, not populating your presence information from outlook calendar You can check the EWS status via registry key For Lync 2010 Client Locate HKCU\Software\Microsoft\Communicator\address\Autodiscovery For Lync 2013 Client Locate HKCU\Software\Microsoft\office.0\Lync\address\Autodiscovery Make sure the following enteris are correct External Availability Server Url Internal Availability Server Url External Ews Url Internal Ews Url External Oof Server Url Internal Oof Server Url If this key does not exist on your machine this mean Lync was unable to locate DNS records or SRV for the Autodisvoer services, so go ahead with checking your Exchange server side You will need to check 1.

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